Privacy Policy

1. Introduction

Rattana Studio ("we", "us", "our") is committed to handling the personal information of everyone who contacts us or uses our website with care and discretion. This policy explains what data we collect, how we use it, and what rights you have over it.

This policy applies to personal data collected through our website at rattanakx.info, through our contact form, and through any direct communication with us. By submitting your details through this website, you acknowledge that you have read this policy.

2. Data We Collect

We may collect the following personal data:

• Name — provided when you complete our contact form
• Email address — provided when you complete our contact form
• Phone number — provided optionally in the contact form
• Message content — the text you include when enquiring about your watch
• Usage data — anonymous data collected through analytics cookies if consent is given (pages visited, device type, approximate location)

We do not collect financial information. No payment is processed through this website.

Legal basis: Contact form data is processed on the basis of your consent (you voluntarily submit the form). Analytics data, where collected, is based on your explicit cookie consent. Service communication is based on our legitimate interest in responding to enquiries about our services.

Retention: Contact enquiry data is retained for up to 24 months from the date of first contact. Analytics data is subject to the retention policies of the third-party analytics provider.

3. How We Use Your Data

• To respond to your enquiry about watch repair or restoration services
• To communicate updates relevant to a service you have requested
• To understand how visitors use our website and improve content (analytics, if consented)
• To comply with any applicable legal obligations

We do not use your contact data for unsolicited marketing. If you would like to receive occasional updates from us, you may indicate this in your message. You can withdraw consent at any time by contacting us at [email protected].

We do not sell your personal data to any third party.

4. Data Sharing

Your personal data may be shared with:

• Email service providers — to deliver your enquiry to our inbox securely
• Analytics providers (e.g. Google Analytics) — only if you have accepted analytics cookies
• Legal authorities — if required by law or regulatory obligation

We do not share personal data with other third parties. Any third-party service providers we use are required to keep your data secure and to use it only for the purpose we specify.

5. Data Protection Measures

• Website traffic is encrypted using TLS (HTTPS)
• Access to stored enquiry data is restricted to designated staff only
• We conduct periodic reviews of data we hold and delete what is no longer needed
• In the event of a data breach that affects your rights, we will notify you and relevant authorities as required under applicable law

6. Cookies

Our website uses cookies to manage site functionality and, with your consent, to collect anonymous usage data. You can manage your cookie preferences at any time through our Cookie Policy page.

Essential cookies (required for the site to work) are set without requiring consent. All other cookies require your explicit acceptance through the cookie banner.

7. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — request corrections to inaccurate or incomplete data
• Right to erasure — request deletion of your data where there is no legitimate reason for us to continue processing it
• Right to restrict processing — request that we limit how we use your data in certain circumstances
• Right to data portability — request your data in a commonly used, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — withdraw any consent previously given at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with Thailand's Personal Data Protection Committee.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently. This Privacy Policy applies only to data collected through our own website and direct communications.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be published on this page with a revised "Last Updated" date. We encourage you to check this page periodically. Continued use of our website after changes are published constitutes acceptance of the updated policy.

11. Contact

Data controller: Rattana Studio
Address: 159 Silom Road, Suriyawong, Bangkok 10500, Thailand
Email: [email protected]
Phone: +66 2 233 8174